This website is operated by Ecco Marketing Limited, trading as Ecco Marketing (“Ecco”, “we”, “us” or “our”).
Ecco Marketing Limited is registered in England and Wales under company number 16408234. Our registered office is Unit 7 Sun Valley Business Park, Winnall Close, Winchester, England, SO23 0LB.
If you have any questions about these policies or how we use your personal information, please contact hello@eccoagency.co.uk.
Privacy policy
Information we collect
We may collect personal information when you:
- complete an enquiry or contact form;
- contact us by email, telephone or social media;
- enquire about or use our services;
- apply to work with us; or
- browse and interact with our website.
This information may include your name, business name, job title, email address, telephone number, industry, budget, enquiry details and any other information you choose to provide.
We may also collect limited technical information about your use of our website, including your IP address, browser type, device type, pages visited, referral source and approximate location.
How we use your information
We may use your personal information to:
- respond to enquiries and prepare proposals;
- provide and manage our services;
- communicate with clients, prospective clients and suppliers;
- operate, secure and improve our website;
- understand how visitors use our website;
- manage job and contractor applications;
- meet our legal, accounting and regulatory obligations; and
- send relevant business updates or marketing communications where permitted by law.
Our lawful bases
We process personal information only where we have a lawful reason to do so. Depending on the circumstances, we may rely on:
- Contract – where processing is necessary to take steps before entering into a contract or to deliver an agreed service.
- Legitimate interests – where processing is reasonably necessary to operate and develop our business, respond to enquiries, protect our website or communicate with business contacts.
- Consent – where you have actively agreed to a particular use, including certain cookies or marketing communications.
- Legal obligation – where we must retain or disclose information to comply with the law.
You can withdraw your consent at any time by contacting us or using the unsubscribe option included in our marketing emails.
Sharing your information
We do not sell your personal information.
We may share information with trusted service providers that help us operate our business, including website hosting, analytics, customer relationship management, email, cloud storage, payment, accounting and professional advisory providers.
Information may also be shared with members of the Ecco team and carefully selected contractors where this is necessary to respond to your enquiry or provide our services. Everyone with access to personal information is required to keep it secure and confidential.
We may disclose information where required by law, to protect our legal rights or as part of a sale, merger or restructuring of our business.
International transfers
Some of our team members and service providers may be located outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to protect it, including using recognised adequacy arrangements or approved contractual safeguards where required.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
General enquiries will normally be retained for up to 24 months after our last meaningful contact. Client, contractual, accounting and transaction records may be retained for up to seven years where required for legal, tax or business purposes.
Unsuccessful job or contractor application information will normally be retained for no longer than 12 months unless you agree that we may keep it for longer.
Security
We use reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your rights
Depending on the circumstances, you may have the right to:
- request a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information;
- restrict or object to how your information is used;
- request the transfer of certain information;
- withdraw consent at any time; and
- complain about how your information has been handled.
To exercise any of these rights, email hello@eccoagency.co.uk. We may need to verify your identity before completing your request.
You can also complain to the Information Commissioner’s Office at www.ico.org.uk. We would appreciate the opportunity to address your concerns first.
Website terms
Using this website
By using this website, you agree to these terms. If you do not agree, please stop using the website.
The information on this website is provided for general information only. It does not constitute professional, legal, financial or other specialist advice, nor does it create a client relationship with Ecco.
Our services
Descriptions, examples, case studies and results shown on this website are provided to explain our services and previous work. Individual results vary, and we do not guarantee that any particular result will be achieved.
Any services provided by Ecco will be governed by a separate proposal, agreement or set of service terms.
Intellectual property
Unless otherwise stated, the design, branding, text, graphics, videos, images and other original content on this website are owned by or licensed to Ecco.
You may view and temporarily download website content for personal or internal business use. You must not reproduce, modify, distribute, sell or commercially exploit our content without prior written permission.
Client names, logos, trademarks and materials remain the property of their respective owners and are displayed only where appropriate.
Acceptable use
You must not:
- use the website for any unlawful or fraudulent purpose;
- attempt to gain unauthorised access to the website or its systems;
- introduce viruses, malicious code or other harmful material;
- scrape, copy or extract website content using automated methods without permission; or
- interfere with the operation or security of the website.
External links
Our website may contain links to third-party websites or embedded content. These are provided for convenience only. We do not control or accept responsibility for their content, availability, security or privacy practices.
Availability and liability
We take reasonable steps to keep the website accurate, secure and available, but we do not guarantee that it will always be uninterrupted, error-free or completely up to date.
To the fullest extent permitted by law, Ecco will not be liable for indirect or consequential loss arising from the use of, or inability to use, this website.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
Changes to these policies
We may update these policies occasionally to reflect changes to our website, services or legal obligations. The latest version will always be published on this page with the updated date.
Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction over disputes relating to this website, subject to any mandatory rights available to consumers.